Changing Lives One Dog At A Time
How to Choose a Reputable Autism Service Dog Provider
At Smart Service Dog South Africa, we know both from international research and our own experience that a properly trained service dog can transform the life of a child with autism. Sadly, as demand has grown, so have the number of organisations more interested in the price tag than in genuinely supporting families.
To help families make the right choice, here are 7 important tips when considering a service dog provider.
1. Check for Association of Assistance Dogs of Southern Africa (AADSA) membership.
AADSA sets global standards for ethical training and dog welfare. Accredited members must:
- Conduct monthly follow-ups for the first six months, then annual check-ins.
- Use only humane, reward-based training methods.
- Teach dogs proper behaviour in public spaces.
- Provide training in essential obedience skills.
- Support families to understand training, care, and handling.
- Assist families as new skills are required.
If an organisation is not AADSA-accredited, research them carefully. AADSA’s website provides a search tool to find approved programmes.
2. Review the application process carefully.
Because demand is high, there is often a waiting list. Any programme that promises a service dog in under a year should raise concerns.
Some organisations may charge a small processing fee, while others do not. A thorough application should include questions such as:
- How old is your child? (Most programmes require children to be at least 5 years old.)
- Who will act as the facilitator for the dog?
- Do you have other pets? (This can sometimes complicate placement.)
- What specific support does your child need?
- What therapies are already in place?
The process should be focused on suitability and support—not on upfront financial payments.
3. Ask for referrals.
Matching a dog to a child is about more than training—it’s about personality and fit.
Ask for at least three referrals from families in South Africa who have received a service dog in the past five years. Speak with them about the training process, follow-up, and overall support. This ensures the organisation not only places dogs but also provides long-term support as children grow and their needs change.
4. Verify legal and financial status.
In South Africa, some organisations may claim to be non-profit. You can confirm this with the Department of Social Development’s NPO Directorate .If a provider is misleading about their legal status, it’s a sign to be cautious.
You can also check with the Consumer Goods and Services Ombud or HelloPeter for complaints or red flags.
5. Ask about trainers and volunteers.
Request the names and qualifications of trainers. Ensure they are certified professionals with experience in assistance dog training, and ask about the methods they use. This guarantees that training is ethical and effective. Are they trained and certified to work with children with autism. Do they meet Department of Agriculture rules and regulations. Do they have psychologists available to assist or give advise
6. Ask about the breed.
The most reliable autism service dogs are usually Labrador Retrievers, Golden Retrievers, or Standard French Poodles or mixes of these breeds—chosen for their calm, family-friendly temperament. Ask where the dogs are sourced from and why those breeds are preferred.
7. Get everything in writing.
Never send money—beyond a small application fee—without a signed contract. The contract should clearly outline training standards, services, costs, and timelines. This ensures that if commitments are not met, families have legal protection.
What to Avoid
- Organisations that claim they can deliver a fully trained service dog in under a year. Proper training takes time.
- Offers to “certify” your current pet after a short course. While pets can learn obedience, they cannot achieve full service dog standards this way.
- Adverts on Facebook, Gumtree, or other social media. Legitimate providers already face long waiting lists and do not rely on such platforms to find families.
Final Thoughts
At Smart Service Dog South Africa, we know how overwhelming the search for the right partner can feel. While the process may take time, choosing a legitimate, ethical organisation ensures your child receives a service dog who is well-prepared to provide safety, independence, and comfort. The wait is worth it—because the right dog is truly life-changing.