Changing Lives One Dog At A Time
Why a Hearing Guide Dog ?
Hearing Guide Dogs provide invaluable assistance to South Africans who are 16 years or older and experience deafness or significant hearing loss, making it difficult for them to detect essential sounds in their environment. These highly trained service animals play a crucial role in enhancing the independence and safety of their handlers by responding to important auditory cues. Through specialized training, these Guide Dogs are conditioned to recognize and react to seven specific sounds, ensuring that their handlers remain aware of critical auditory signals in their surroundings.
- Alert (touch their handler) and bring them to many household sounds like a kitchen timer, someone at the door (doorbell and door knocking), someone calling their name, and a telephone ringing.
- Alert (touch their handler) to indicate the alarm clock is activated.
- Alert (touch their handler) and spin to indicate that a fire alarm has been activated.
Before you apply, please request the Discovery Package to ensure you meet the qualification criteria. Applying is an intensive and emotional journey you will be required to participate in if you wish to move forward. It is important to understand all you can before making this important decision.
Please note that Applications are currently closed for our Hearing Program. We will, however, continue to accept re-applications from our successor clients who have previously had a Dog Guide from us. Please e-mail (info@thesmartdog.co.za) if you are a successor.
At this time, we do not have a date when applications will reopen and will post any updates on this webpage and in our monthly newsletters. If you are interested in signing up for the monthly newsletter, please fill out the form on our newsletter page.
Step 1 - Discovery
Welcome to the beginning of your journey with Smart Service Dogs of South Africa Guide Dogs! Training each of our dogs is a detailed process, but we understand that an assistance dog isn’t the right fit for everyone. The Discovery process is designed to provide you with all the information you need to decide if this path is right for you.
Throughout Discovery, you’ll have the chance to explore materials about our organization, the program that best suits your needs, and what’s involved in working with a Guide Dog. These resources will help you build a solid foundation of knowledge, preparing you for the responsibilities of being part of a Team and giving you insight into what life with a Guide Dog will be like.
Step 2 Expression of Interest
During the Expression of Interest phase, we will request some fundamental information from you to assess whether you meet the eligibility requirements for our program. This initial information helps us ensure that your profile aligns with our criteria. If we determine that you qualify, a representative from our Client Services team will reach out to schedule a phone interview. The interview will allow us to gather more detailed information about your background, goals, and interests, which will help us make a more informed decision about whether you are ready to proceed with the formal application process.
Step 3 Application
Once you submit a complete program application, it will be reviewed to ensure all necessary information is included. Our Client Services team will assess the details and reach out to you within five business days if they have any questions. Additionally, we will arrange an in-home assessment, which may be conducted either in-person or virtually. This assessment allows us to understand more about you and the environment where a Guide Dog could potentially live. After the assessment, your profile will be presented to our Admissions Committee for review. They will evaluate your application and home assessment to determine if we can train a Guide Dog to meet your specific needs. A Client Services team member will contact you with an update once a decision has been made.
Step 4 Dog Team Matching
Upon acceptance into one of our programs, our Client Services team works closely with our Program Instructors to carefully assess your lifestyle, activity level, and the unique requirements of your medical or physical disability. This collaborative process is designed to determine which type of dog would be the best fit for you. The goal is to find a companion that not only complements your daily routine but also meets the specific needs of your condition. While the process of matching the right dog with each client can take some time, it is one of the most vital and rewarding steps in the journey toward building a meaningful and lasting partnership.
Step 5 On Campus Training
Once we’ve matched you with a suitable Guide Dog, we’ll reach out about 6-8 weeks in advance to invite you to our Training Facility. During this time, you’ll participate in On-Campus training with us and meet your new canine teammate! Depending on the program, we’ll invite you to stay with us for 10-21 days to learn how to handle and care for your dog, while also bonding and practicing together in our facility. Our Program Instructors will be on-site during class to support you, answer any questions, and help you build the confidence and skills needed to graduate as a new Team.
Step 6 Ongoing Support
Once you depart from our facility, your journey with your Guide Dog will begin, but rest assured, you and your Guide Dog will never walk alone! The Smart Service Dog will continue to assist you until your Guide Dog is ready for retirement. Within 4-8 weeks after leaving, one of our Program Instructors will visit your home to check how you’re adjusting, offer additional support, and address any questions you might have. Our Client Services team is also available to provide ongoing assistance to ensure the well-being and success of your partnership.
