Guide to what to do when meeting a Guide or Assistance Dog.

Guide dogs and assistance dogs are more commonly recognized today and are often seen with their handlers in a variety of public spaces and daily life activities. These highly trained animals are essential to their handler’s safety, independence, and quality of life. They have undergone specialized training and certification to support their human, and it is important that we interact with them in ways that respect the critical role they play.

The best approach? Completely ignore the assistance dog and allow it to do its job without distraction.

To help you navigate your encounters with guide dogs and service animals, here are a few key etiquette tips:

1. Do not judge anyone you see with an assistance dog.

A person may have an non-apparent disability, or they may have one that is apparent. Either way, the presence of an assistance dog should be respected without question.

2. Always approach the handler, never the guide dog or assistance dog.

3. Never touch a guide dog or assistance dog.Ideally, do not acknowledge them at all. No eye contact, no talking to them, no sounds to get their attention. If you absolutely must interact, you must get the handler’s permission first and respect a “no” if it’s given. The handler is not being rude; they are ensuring their dog stays focused on its job.

4. Never offer food or treats to an assistance dog.

These animals may be on specific diets or feeding schedules, and offering food can be harmful or distracting.

5. Always give assistance dogs the right of way.

They are trained to navigate around people, but stepping aside is courteous.

6. Keep your pets and children away from guide dogs or assistance dogs.

Any interaction could distract them from their essential duties.

7. If you are approaching and have a dog with you, please let the handler know.

We may not be able to see your dog. Always keep your dog leashed and do not allow it to interact with the working animal.

8. Don’t assume an assistance dog that appears to be resting is off duty.

Even if they are lying down, they are still working and must remain alert.

9. You can identify a guide dog by the rigid harness their handler holds.

This harness helps the handler feel the dog’s movements for guidance.

10. Support animals are not the same as certified assistance dogs.

Guide and Assistance Dogs play a vital role in the health, safety, and daily functioning of many people living with disabilities. When these animals are on duty, they must not be interrupted, their handler’s life may depend on their ability to stay focused.

Some Assistance Dogs are trained to alert their owners to seizures, panic attacks, low blood sugar, or heart irregularities. Others guide people who are blind or assist with physical tasks. These responsibilities require the dog’s full attention, not distractions from strangers hoping to pet or feed them.

If you ever see an assistance dog that is barking or appears to be alone and without its handler, this could be a sign that the person needs help. In these cases, act quickly and appropriately.

Being aware of how to interact respectfully with assistance dog helps create safer and more inclusive spaces for everyone.

Should you require more information please feel free to contact us.

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